Frequently Asked Questions

We strive to deliver your orders as quickly as possible. In general, most items are delivered within 3–7 business days anywhere in India on indraniie.com.

Yes, we offer free standard shipping on all orders across indraniie.com. The price you see at checkout is the final amount – no additional delivery fees or hidden charges will apply. All applicable taxes (GST) are already included in our prices, so you won't encounter any surprise costs when your handcrafted item arrives.

We provide an easy way to track your order online. Once your package ships, you will receive a dispatch confirmation with a tracking number via email/SMS. You can use our website's Track Order page to monitor your shipment – simply enter your order ID and email to get real-time updates on your delivery on indraniie.com. Our handmade gift order tracking tool ensures you know exactly where your package is until it reaches your doorstep.

Absolutely. We deliver across all states and major cities in India on indraniie.com. Our reliable courier partners cover a wide network, so whether you're in a metro area or a smaller town, you can enjoy our wooden handicrafts delivered right to your home. We also assure on-time delivery with safe packaging to ensure your order arrives in perfect condition.

We accept a variety of convenient and secure payment options for your order, including: Secure UPI payments (Unified Payments Interface apps like Google Pay, PhonePe, etc.) on indraniie.com, Credit/Debit Cards (Visa, MasterCard, RuPay, and more), Net Banking through all major Indian banks, and Digital Wallets and other online payment platforms. All online transactions are processed through trusted payment gateways, ensuring your information remains encrypted and safe.

Yes – keeping your payment information secure is our top priority. Our website features a 100% secure payment system on indraniie.com with SSL encryption to protect your data. This means your UPI, card, or net banking details are fully encrypted during transaction processing. We do not store your card details, and our checkout process is PCI-compliant for maximum security. You can shop with confidence knowing that all payments are handled safely.

Yes, we offer Cash on Delivery as a payment option for customers within India. You can select COD at checkout and pay in cash when your order is delivered. Please note that custom-made/personalized items may not be eligible for COD service on indraniie.com.

We do allow order cancellations within a limited time frame. If you change your mind, you can cancel your order within 24 hours of placing it without any penalty on indraniie.com. Just contact us by phone or email with your order number, and we will assist you with the cancellation.

We want you to love our products, so we have an easy return policy on wall art, wooden mobile stands, and all our crafts in case of any issues. If your item arrives damaged, defective, or incorrect, we will gladly make it right with one of the following options on indraniie.com.

If you need to return or exchange an item, the process is simple. Contact our support team via email at reachus@indraniie.com or call us within 48 hours of receiving your order to request a return. Provide your order number and explain the issue (with a photo if possible).

For prepaid orders, once a return or cancellation is approved, we will process your refund back to the original payment method (credit card, bank account, etc.). We typically initiate refunds within a few days of receiving the returned product, and you can expect the amount to reflect in your account in about 5–7 working days on average on indraniie.com.

Yes, we do ship our handcrafted products internationally to many countries. Our website even supports multiple currencies (INR, USD, EUR, GBP, and more) for a smoother international shopping experience on indraniie.com. During checkout, you can enter your address to see available shipping options and costs for your country. International shipping charges will be calculated based on the package weight and destination.

Absolutely! We love creating personalized pieces. Many of our products can be customized – for example, you can request a custom name or message on a mobile stand, a special color or design for a wall art, or even commission a completely custom-made painting or carving.

We're here to help you with anything you need! You can reach our customer support team through the following channels: Phone/WhatsApp: +91 9840927370, Email: reachus@indraniie.com on indraniie.com. Our support team is based in Coimbatore, India, and is available to assist you during business hours. Whether you have questions about a product, need help with an order, or want to discuss a custom request, please feel free to call or drop us an email. We typically respond to emails within 24 hours on weekdays. Additionally, you can use the Contact Us form on our website for any inquiries – we will get back to you promptly. Your satisfaction is important to us, and we're always ready to provide guidance or solve any issues to ensure you have a great experience with Kaaladi Handicrafts.