Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement / refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns / replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return / replacement policy on the product page for any exceptions to this returns policy and the table below
Do read the section carefully to understand the conditions and cases under which returns will be accepted.
Return,
Refund & Exchange Policy
We know it can be frustrating when the online purchase is not quite
right, we offer a complete “no fuss” guarantee to all our customers. We have
very customer friendly return & refund policies.
Please read product details carefully before confirming the order.
Wrong
Item / Damaged Product/ Incorrect Size/Incomplete Product:
If your goods are damaged or one of any above condition, we would be
happy to give you the following alternatives:
In case of incomplete product / items missing in the package, the
missing parts will be sent after verification from our end.
Didn’t
Like the product or quality / Size not as per requirement / Changed my mind /
Don’t need anymore:
We ensure only the best quality reaches to our customers as each product
goes through a well-defined quality check process. However, these being art
products, please note that there may be slight variation in looks and finish.
The colors shown on the website are close the real color of the product to the
extent possible. However, depending upon your display screen, the colors may
vary slightly. In case of handmade paintings, there may be minor variations due
to nature of the work.
However, Choosing the right product is customer’s prerogative. Every
product ordered on our website is carefully prepared.
Therefore if the product reached you in the condition and specifications
displayed on the website, company is not liable to refund/replace or exchange
the said product.
For any refund for prepaid orders we reverse the transaction you made
and for COD orders you will have to share the account details so that refunds
can be processed. Applicable COD charges are non-refundable and only product
charges are refunded. Refund can take up to 5-7 working days to reflect in your
account depending on your bank. Please ensure that the products are not used,
altered, washed, soiled or damaged in any way. Return all original tags and
accessories. Branded packaging should be returned in its original condition.
Order
Cancellation
Orders can be cancelled within 24 hours of placing the
order without any extra costs. To cancel the order, please call us at our
customer care number / mail us at reachus@indraniie.com. We are
unable to cancel the order once it has been dispatched.
Custom products are the products those are created on your request,
apart from other available products on website. On such product orders COD
won’t be applicable. Such orders are non-refundable, non-cancelable &
non-exchangaeble. They can only be replaced in case of in-correct product or
damaged product received.
Bulk
Orders
All the orders having value more than INR 15,000/- comes under bulk order
category. For bulk orders above return & refund policies are not
applicable. Bulk orders are not refundable in any scenario, only defective
items or damaged items individually can be replaced. Bulk orders may take some
extra time to ship depending on the volume. The delivery time will be confirmed
by our team at the time of order confirmation.
Indrani Enterprises, the premier destination for a diverse range of handmade artistic creations online, offering durable craftsmanship and preserving timeless beauty for generations to come!
No. 16, Rangasamy Nagar, Seeranaickenpalayam, Coimbatore - 641007. Tamil Nadu, India.
Address
No. 16, Rangasamy Nagar, Seeranaickenpalayam, Coimbatore - 641007. Tamil Nadu, India.
Phone
+91 9840927370
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